Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not offer refunds on sale items.

Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, then your refund will be processed.

Late or missing refunds
If you haven’t received a refund, please contact your bank. It may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected]

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping returns and costs
To return your product, you should mail your product to:

B.S.Supplies (Stoke on Trent) Ltd
Units 6 & 8 Britannia Park Industrial Estate,
North Road,
Cobridge,
Stoke on Trent
ST6 2PZ.

You will be responsible for paying for your own shipping costs for returning your item. We charge a return postage fee of £7.99 for all returns. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?
Contact us at [email protected] for questions related to refunds and returns.